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| A system is a network of interdependent components that work together to try to accomplish the aim of the system. A system must have an aim. Without the aim, there is no system. | | Uncategorized | |
| All anyone asks for is a chance to work with pride. | | Uncategorized | |
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| Choice of aim is clearly a matter of clarification of values, especially on the choice between possible options. | | Uncategorized | |
| Confusing common causes with special causes will only make things worse. | | Uncategorized | |
| Does experience help? NO! Not if we are doing the wrong things. | | Uncategorized | |
| Eliminate numerical quotas, including Management by Objectives. | | Management | |
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| If you can't describe what you are doing as a process, you don't know what you're doing. | | Uncategorized | |
| If you do not know how to ask the right question, you discover nothing. | | Uncategorized | |
| If you stay in this world, you will never learn another one. | | Uncategorized | |
| Information is not knowledge. Let's not confuse the two. | | Uncategorized | |
| Innovation comes from the producer -- not from the customer. | | Uncategorized | |
| It does not happen all at once. There is no instant pudding. | | Uncategorized | |
| It is important that an aim never be defined in terms of activity or methods. It must always relate directly to how life is better for everyone... The aim of the system must be clear to everyone in the system. The aim must include plans for the future. The aim is a value judgment. | | Uncategorized | |
| It is not enough to do your best; you must know what to do, and then do your best. | | Doing Your Best | |
| It is not necessary to change. Survival is not mandatory. | | Equality | |
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| Learning is not compulsory... neither is survival. | | Learning | |
| Let us ask our suppliers to come and help us to solve our problems. | | Uncategorized | |
