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| Management by results is confusing special causes with common causes. | | Uncategorized | |
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| Our customers should take joy in our products and services. | | Uncategorized | |
| Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them. | | Business | |
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| Rational behavior requires theory. Reactive behavior requires only reflex action. | | Uncategorized | |
| The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work. | | Uncategorized | |
| The customer is the most important part of the production line. | | Uncategorized | |
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| The job can't be finished only improved to please the customer. | | Uncategorized | |
| The result of long-term relationships is better and better quality, and lower and lower costs. | | Uncategorized | |
| There is a penalty for ignorance. We are paying through the nose. | | Uncategorized | |
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| We should work on our process, not the outcome of our processes. | | Uncategorized | |
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| What we need to do is learn to work in the system, by which I mean that everybody, every team, every platform, every division, every component is there not for individual competitive profit or recognition, but for contribution to the system as a whole on a win-win basis. | | Uncategorized | |
