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| A cardinal principle of Total Quality escapes too many managers: you cannot continuously improve interdependent systems and processes until you progressively perfect interdependent, interpersonal relationships. |
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| Admission of ignorance is often the first step in our education |
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| As a principle-centered person you try to stand apart from the emotion of the situation and from other factors that would act on you, and evaluate the options. Looking at the balanced whole--the work needs, the family needs, the other needs that may be involved, and the possible implications of the various alternatives -- you'll try to come up with the best solution taking all factors into consideration. We are limited but we can push back the borders of our limitations. |
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| As people enable themselves to achieve one or two goals for the year that are most meaningful, they will find power, peace of mind, and confidence in their abilities because they have achieved what they set out to accomplish. Your commitment to achieving what matters most will become the foundation for tremendous accomplishments and contributions. You will become the change you seek to make. |
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| Basing our happiness on our ability to control everything is futile |
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| Between stimulus and response is our greatest power - the freedom to choose |
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| Don't argue for other people's weaknesses. Don't argue for your own. When you make a mistake, admit it, correct it, and learn from it / immediately. |
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| Happiness can be defined, in part at least, as the fruit of the desire and ability to sacrifice what we want now for what we want eventually |
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| How different our lives are when we really know what is deeply important to us, and keeping that picture in mind, we manage ourselves each day to be and to do what really matters most |
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| I am personally convinced that one person can be a change catalyst, a "transformer" in any situation, any organization. Such an individual is yeast that can leaven an entire loaf. It requires vision, initiative, patience, respect, persistence, courage, and faith to be a transforming leader. |
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| If the ladder is not leaning against the right wall, every step we take just gets us to the wrong place faster |
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| In addition to self-awareness, imagination and conscience, it is the fourth human endowment-independent will-that really makes effective self-management possible. It is the ability to make decisions and choices and to act in accordance with them. It is the ability to act rather than to be acted upon, to proactively carry out the program we have developed through the other three endowments. Empowerment comes from learning how to use this great endowment in the decisions we make every day. |
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| In the last analysis, what we are communicates far more eloquently than anything we say or do. |
| Communication |
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| Ineffective people live day after day with unused potential. They experience synergy only in small, peripheral ways in their lives. But creative experiences can be produced regularly, consistently, almost daily in people's lives. It requires enormous personal security and openness and a spirit of adventure. |
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